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How the 2024 Holiday Season Fared & What It Says About 2025

Recorded
Jan 23, 2025
Jan
, 
2025
2pm ET
Virtual event on-demand
Virtual event
Register for free

How the 2024 Holiday Season Fared & What It Says About 2025

Recorded
Jan 23, 2025
2pm ET
Virtual event
Register for free

Join the Retail Dive editorial team and industry experts for an exclusive event as we review how retailers closed out the year. We’ll delve into lessons from the 2024 holiday season and explore what retailers can carry into 2025 as they plan for the year ahead.

Our panel of experts, also featuring journalists from our sister publication, Supply Chain Dive, will break down how the shopping season stacked up against expectations.

Who should attend?

  • Retail executives and employees
  • Logistics and supply chain executives and employees
  • Retail analysts
  • Other professionals and researchers in the retail space

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Agenda

Retail Dive senior reporter Daphne Howland will guide attendees through a series of in-depth sessions with industry experts, all with deep knowledge of the industry, to highlight the lessons from the 2024 holiday season. What will retailers take into 2025 as the industry pivots to look ahead and plan for the year?

Sessions

Session 1 All about the Returns Daphne Howland and Supply Chain Dive senior reporter Max Garland will talk about returns and how the supply chain affected the holiday season. What disruptions will remain on the horizon for 2025, and are retailers really prepared for changes year after year? Sponsored session Peak season 2024: what the payments data says about 2025 In this session, we dive into key insights from Adyen's payments data over Black Friday and Cyber Monday (BFCM) 2024, highlighting evolving payment trends and regional shopping behaviors. We explores the increasing shift toward local payment methods in the U.S., and the rise of contactless payments, signaling a transformation in how consumers payment behaviour. Presented by Adyen Session 2 What worked – and what didn’t – at the holidays Daphne Howland and Neil Saunders, managing director at GlobalData, discuss how retailers executed during the holiday quarter - and their results. Attendees will also get an inside look at exclusive insights based on store checks and GlobalData information. Sponsored session Unwrapping Friendly Fraud: How Chargebacks Can Eat Your Holiday Profits Chargebacks can become an overwhelming issue during, and after, the holiday season. Uncover holiday shopping season trends in friendly-fraud with Pedro Bennasar, Head of Payments at Vestiaire Collective, and Roenen Ben-Ami, Co-Founder and Chief Risk Officer at Justt. Learn what merchants can do to fight, and prepare for, their holiday season chargebacks. Presented by Justt Sponsored session Owning Success for Your Owned Brands Mike Wier, Vice President of Store Brands at CVS Health sits down with Highlight Chief Revenue Officer Calista Corley to share how CVS Health's best-in-class product development and evolution have created a brand portfolio that delivers on consumer wants and needs-and how the team has set themselves up for product success in 2025 and beyond. Presented by Highlight Session 3 Holiday 2024 Deep Dive If you weren’t able to join us for our annual event predicting the holiday season, we have you covered. Daphne Howland, Meghann Martindale, who leads retail market intelligence for Avison Young, and Gregg Katz, who leads real estate business industry solutions at Esri, delve into the holiday to share a scorecard of our pre-holiday analysis. What did we get right? What was entirely unexpected? And what can the 2024 holiday tell us all about 2025? Sponsored session The Psychographics Behind 2024's Holiday Sales Season Join us as we reveal the 'why' behind consumers' BFCM and holiday purchase behavior based on psychographic survey data. Going beyond the basic purchase volume and revenue figures from the holiday season, we explore why consumers waited or rushed to buy in BFCM, what they liked or disliked from brand's promotions and offers, why they use certain devices, how and when they research as well as which marketing tactics actually persuaded them to pull the trigger. A full written report qill be available to all attendees to help inform your always on BFCM planning. Presented by Wunderkind Session 4 Lessons Learned In this final session, Retail Dive senior editor Cara Salpini and senior reporter Daphne Howland wrap up the event with an overview of the holiday’s most surprising developments. What will our reporters predict will show up again - or for the first time - in 2025?

Questions

If you have questions about registration, if you’re interested in speaking, or have any other questions, contact us at events@industrydive.com.

Speakers

Gregg Katz // Global Business Industry Solutions Lead - Real Estate // Esri
Meghann Martindale // Principal, Director Market Intelligence, Retail // Avison Young
Neil Saunders // Managing Director, Retail Division // Global Data
Daphne Howland // Senior Reporter // Retail Dive
Max Garland // Senior Reporter // Supply Chain Dive
Cara Salpini // Senior Editor // Retail Dive
Matthew DePascale // {{ Presented by Adyen }} // VP of Sales, UC Retail Lead // Adyen
Pedro Bennasar // {{ Presented by Justt }} // Head of Payments // Vestiaire Collective
Roenen Ben-Ami // {{ Presented by Justt }} // Co-Founder and Chief Risk Officer // Justt
Calista Corley // {{ Presented by Highlight }} // Chief Revenue Officer // Highlight
Mike Wier // {{ Presented by Highlight }} // Vice President, Store Brands // CVS Health
Tim Glomb // {{ Presented by Wunderkind }} // VP of Digital, Content & AI // Wunderkind
David Freund // {{ Presented by Wunderkind }} // AVP, Performance & Product Strategy // Wunderkind

About our newsroom

Retail Dive provides in-depth journalism and insight into the most impactful news and trends shaping retail. The newsletters and website cover topics such as brick-and-mortar, retail technology, e-commerce, marketing, payment technology, store operations, omnichannel, and more.

Retail Dive is a leading industry publication operated by Industry Dive, an Informa business. Industry Dive’s business journalists spark ideas and shape agendas for 16+ million decision makers in 20+ competitive industries.